Bookings are final and deposits are non-refundable unless in extreme circumstances and expressly agreed upon by Amigo Wraps. If you cancel your booking at late notice or after materials have been ordered, you may be liable for the total cost of the works. By paying the deposit you agree to these terms and conditions and commit to the booking you have made.
Payment of the deposit confirms that you, the customer, have understood and acknowledged the work and options we have booked you in for, the date and time of the appointment, the pricing that has been agreed upon and that we will order materials 2 weeks prior to the booking to ensure stock is obtained. If you change the booking date, a minimum of 5 working days notice must be made to Amigo to ensure no loss of deposit.
Any additional works or issues found with your vehicle’s paint may incur additional charges however we will notify you and await your confirmation of any additional costs before continuing with work.
If you have made a booking within the standard 14 days cooling off period, please note that if you cancel you will be liable for any material/ labour costs that we have occurred as a result of your booking.
Should you, the customer, cancel at late notice, Amigo Wraps may offer the deposit to be held as store credit for future use but this will be judged on an individual basis depending on what material and labour costs we have already incurred.
The outstanding balance must be paid upon collection of the completed works and part payments or future payments will not be accepted unless expressly agreed upon by Amigo Wraps in writing.
Thankyou for choosing Amigo Wraps, we look forward to working with you!
By paying the deposit you agree to the above terms and conditions and commit to the booking you have made.
Warranty
All work includes a one-year warranty that covers material and installation failure. If material failure is suspected, a report will be raised and sent to the manufacturer and any remedial work will be subject to the outcome of their investigation. Should there be any issues, please do contact us as is the norm for our complaints procedure. If there is an issue and you or a third party attempts to rectify it, your warranty will be void. Any issues should be reported to us as soon as possible and we will arrange for you to return so that it can be rectified.
We will use photographs and videos of your vehicle on our social media and website for marketing purposes. Please inform us in writing if you wish for us not to do so.
The warranty does not cover paint failure, damaged wrap due to physical damage, failing material due to lack of/inappropriate care or lifting due to poor surface underneath. If any aftermarket parts have been fitted, we will not warranty their fitment unless they are factory OEM parts, or we have supplied the parts and have explicitly said we would in writing. The warranty also does not cover failure / damage due to panels rubbing, or general wear and tear such as stone chips or scratches. Should any issues occur that aren’t covered by warranty we will however assess the situation still (crash damage, stone chip damage, lacquer peel / paint issues etc). Amigo Customs retains the right to assess any issues and decide whether it’s caused by inappropriate installation or poor aftercare. If there are any issues / warranty work is needed, you must notify us as soon as you notice. We will then book you a slot asap to come in to have the issue rectified. We will not come to you; the car will have to be brought to our workshop in order for us to carry out the work in the correct environment with our tools and facilities. The warranty is only valid if this document has been signed upon collection of the vehicle. By signing this document, you also accept that you have had the opportunity to inspect the work carried out and that you are happy with the results and that we have caused no damage to your vehicle.
After the wrap has had a chance to settle, we will need to see the vehicle back for it’s post install check around a week later so that we can check the edges and ensure the install is to our standards. Failure to return for this check up can void your warranty. Please bring your receipt so that we can mark on there that it has been checked.
By paying the balance and signing the documentation, you agree to these terms.
Vehicle delivery
We ask that you wash your vehicle within 24 hours of delivering it to our shop, only light road dirt and grime is acceptable. Failure to drop your vehicle off in a clean state will result in an additional cleaning charge of £50+vat added to the final bill. Don’t worry; we don’t expect it to be spotless.
Pricing
All our standard prices for colour change wraps are based on the exterior only, from the outside, your car will appear a different colour entirely with the doors and boot closed. However, when the doors are opened, you will be able to see the original paint colour. If you want to hide the original colour inside the doors or even boot, please ask about pricing to include door shuts/returns in your colour change wrap. Although we do our best to ensure the best finish possible, it’s not a paint job.
Amigo Custom’s environment
Our environment is always kept clean, and we pay great attention to preparing customers vehicles as thoroughly and safely as we can. Even with the high level of care put into cleaning, we cannot guarantee that there will be zero contamination as there are particles of dust in the air we breathe. We rarely experience a level of contamination that is noticeable as we are always aiming for the best possible finish every time.
Cleaning and aftercare
Please avoid washing the areas that we have worked on for the next 1-2 weeks as the film needs to set. After this period, you may wash the areas but be very careful as the wrap is still hardening. It is also important to keep the vehicle out of direct sunlight for the first couple of weeks. Extreme heat or cold may affect the material. We only recommend hand washing the vehicle. Automated car washes are not recommended and may void your warranty. Refrain from using jet washes, especially high pressure or up close as this may damage your wrap and void your warranty. Equally, some chemicals and products may damage the wrap; please ask for further information if you are unsure.
A wrap should be washed every 2-4 weeks to ensure it’s kept its best. Failure to regularly wash and maintain a wrap can cause issues due to build up of dirt. When washing, take care to not catch any seams or joins as this isn’t something that is covered on warranty.
Wheel work
If any wheel/ caliper work has been carried out please check wheel torque settings prior to driving and a couple days after collecting your vehicle.
Window tints
Our standard window tints come with a lifetime warranty that covers installation. If you have had window tints installed, do not put the windows down for 48 hours to allow the film to dry properly. The legal limit for front windows is 70%, any film other than chameleon tint will take it over this legal limit. Any tint film over this amount cannot be used on public highways. We will only install the film on the basis that you will not drive the car on public roads – only private property. By paying your invoice and signing this paperwork you acknowledge that you have been made aware of this.
After the film has had a chance to dry, we will need to see the vehicle back for it’s post install check around a week later so that we can push the final edges down and ensure the tints are to our standards. Failure to return for this check up can void your warranty. Please bring your receipt so that we can mark on there that it has been checked.
Chameleon tints
Our chameleon tints come with a 3 year warranty. Please allow the film to dry out for 3-5 days, bubbles may appear during this time but please do not tamper with the film and allow it to naturally dry out. The legal limit for front windows is 70% and for the front windscreen it is 75%. Any tint film over this amount cannot be used on public highways. Prior to installation, we will stick a sample on your screen and test the VLT. Most films on most screens measure in legally however if the reading exceeds legal limits we will make you aware before continuing. Should the film measure in above legal limits on your vehicle we will only install the film on the basis that you will not drive the car on public roads – only private property. By paying your invoice and signing this paperwork you acknowledge that you have been made aware of this and that we have informed you of the VLT prior to installation. Please also note that the readings we give may be slightly inaccurate and different devices may measure slightly differently. Please perform your own checks.
After the film has had a chance to dry, we will need to see the vehicle back for it’s post install check around a week later so that we can push the final edges down and ensure the tints are to our standards. Failure to return for this check up can void your warranty. Please bring your receipt so that we can mark on there that it has been checked.
PPF
While every best effort is made to ensure a clean install, even on new cars there are imperfections in the paint. Stone chips, nibs in the paint and scratches will be amplified by the film. Unless specifically asked, we will bulk fit bonnets and wings, bumpers will be fitted using a precept kit. PPF is different to wrap films in the sense that it will not wrap around every edge. The film is designed to protect the paint and be virtually invisible. With this being said, some edges may be visible and there will likely be infilled sections due to the nature of the film.
After the film has had a chance to dry, we will need to see the vehicle back for it’s post install check around a week later so that we can push the final edges down and ensure the tints are to our standards. Failure to return for this check up can void your warranty. Please bring your receipt so that we can mark on there that it has been checked.
Body kit/ parts fitting
While every best effort is taken to ensure good fitment, please be aware that aftermarket parts rarely fit as flush as OEM parts. Parts are fitted securely however most parts are not designed for high speed driving. Parts damage or loss are not covered on warranty if caused by high speed driving or physical damage such as hitting a kerb or floor.
Ceramic coatings
If you have had a ceramic coating package, please be aware that it is your responsibility to input your details into the Wax is Dead website to register your warranty. You can do this at www.waxisdead.com/warranty. The lifetime warranty for the ‘Ultimate’ coating is only valid if official Wax is Dead aftercare products have been used and that a yearly maintenance wash has been carried out by an authorised installer. Do not wash your vehicle for a week if you have had a ceramic coating installed as the ceramic needs time to harden after the initial 12-hour cure time.
Please refer to the Wax is Dead aftercare booklet and website for further info and full terms and conditions.
Wrap removal
All of our wraps are designed to be removed from factory standard paintwork and leave no damage to the original paintwork.
Never attempt to remove the wrap yourself, it will require professional attention to ensure no damage is caused to the vehicle’s paintwork or surrounding trims. We are not liable for any damage caused to a vehicle if a wrap is removed elsewhere. Please ask a member of staff about pricing on wrap removal. In the circumstances where we remove a wrap applied by another company, we will not be liable for any damage underneath the vinyl or to any of the trim or panels. We will document and take photos of everything we find.
Insurance and DVLA
Any modification should be reported to your insurance by law. Equally, you must tell the DVLA if you have a colour change, whether it be a wrap or paint. You must do this prior to leaving and driving on public roads. Amigo Customs takes no responsibility if you fail to do this.
Conclusion
Please retain a copy of your receipt as this is proof of your purchase and warranty. Please see your invoice for the list of complications/damage we found when customising your vehicle.
